Team Lead, Customer Success
- Department
- Customer Success
- Workplace
- Hybrid
The Team Lead, Customer Success manages and mentors a team of Customer Success Managers, focusing on driving performance, coaching for retention, and implementing operational processes to support scalability. Responsibilities include hiring, setting KPIs, overseeing forecasting accuracy, adopting AI tools to improve efficiency, and collaborating on evolving team operations in a fast-growing IT environment. The role requires hands-on leadership and engagement with both the team and complex customer scenarios.
More at Sydney Quantum Computing (SQC)
Sydney Quantum Computing (SQC)
5G Core Data Management Support Engineer
Engineering
The 5G Core Data Management Support Engineer in Sydney focuses on supporting 5G core network data management systems. The role involves working closely with engineering teams to ensure data integrity and performance in telecommunications infrastructure.
- Quantum
Sydney Quantum Computing (SQC)
Account Director ASO
Sales
The Account Director for the Area Sales Office in Australia manages a portfolio of key accounts, focusing on both local and national markets. They develop and implement strategic plans aimed at increasing market share and revenue for Hilton, overseeing both corporate individual business traveler sales and group/event sales. A key part of the role involves handling the RFP process, working closely with clients to secure business opportunities.
- Quantum
Sydney Quantum Computing (SQC)
Account Executive, Enterprise - Financial Services
Sales
This enterprise sales role focuses on driving high-value deals within the financial services sector, managing complex sales cycles from prospecting to close. You will build and maintain relationships with key decision-makers across large organizations, apply value-based selling techniques, and collaborate closely with internal teams like marketing and customer success to meet ambitious sales targets. The position requires experience with SaaS products related to CRM, marketing automation, or analytics and familiarity with financial services clients.
- Quantum
Related roles
Varicon
Melbourne
Customer Success Manager
Customer Success
In Melbourne, the Customer Success Manager will focus on supporting civil contractors in the construction technology sector. The day-to-day involves helping clients manage project costs and utilize connected construction tools to enhance operational efficiency. This position requires working with customers to understand their challenges and deliver tailored solutions.
- Advanced manufacturing
- Construction tech
- SaaS
Restoke
Melbourne
Customer Success Manager
Customer Success
The Customer Success Manager role based in Melbourne involves engaging with restaurant clients to optimize their back-of-house operations using AI-powered tools. Responsibilities include assisting customers with cost control, inventory management, and task automation to enable clear and data-driven decision making.
Fortiro
Sydney
Senior Customer Success Manager
Customer Success
As a Senior Customer Success Manager based in Sydney, you will manage the company’s most complex and highest-value enterprise accounts, acting as a trusted advisor to senior stakeholders. The role involves building deep knowledge of customer goals and success metrics, developing clear success plans, and ensuring ongoing adoption and value realization of the platform. You'll engage regularly with operational and executive teams, proactively monitor customer health to mitigate risks or identify growth opportunities, and coordinate with Sales, Product, and Engineering teams to support renewals and expansions. This position also includes mentoring other team members and establishing best practices within the Customer Success team.
- Fintech
- SaaS