Senior Customer Success Manager
- Department
- Customer Success
- Location
- Sydney
- Workplace
- On-site
- Seniority
- Senior
As a Senior Customer Success Manager based in Sydney, you will manage the company’s most complex and highest-value enterprise accounts, acting as a trusted advisor to senior stakeholders. The role involves building deep knowledge of customer goals and success metrics, developing clear success plans, and ensuring ongoing adoption and value realization of the platform. You'll engage regularly with operational and executive teams, proactively monitor customer health to mitigate risks or identify growth opportunities, and coordinate with Sales, Product, and Engineering teams to support renewals and expansions. This position also includes mentoring other team members and establishing best practices within the Customer Success team.
More at Fortiro
Fortiro
Customer Success Manager
Customer
The Customer Success Manager in this role acts as the primary liaison for enterprise and mid-market financial services customers using a SaaS platform that utilizes AI to detect financial crime and automate verification processes. Responsibilities include managing onboarding and training, maintaining proactive communication, conducting regular business reviews, and monitoring usage metrics to drive adoption and retention. Internally, the manager works closely with sales, product, implementation, and support teams to align customer feedback with product improvements and growth initiatives.
- Fintech
- SaaS
Fortiro
Melbourne
Data Engineer Fraud Analytics Intelligence
Engineering
The Data Engineer role focuses on developing and maintaining the data infrastructure that supports fraud detection and document intelligence platforms. This includes working with large datasets, building data pipelines using Python and SQL, and managing data in AWS environments such as S3, Glue, and Athena. The engineer collaborates with cross-functional teams in engineering, product, and data to ensure data reliability and accessibility for analytical and AI applications.
- Fintech
- SaaS
Fortiro
Melbourne
Senior Product Marketing Manager
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The Senior Product Marketing Manager in Melbourne leads the development and execution of product positioning and messaging across multiple regions and market segments. They collaborate closely with teams in Product, Sales, Customer Success, Revenue Operations, Design, and executives to drive go-to-market strategies, sales enablement, and customer adoption programs. The role involves competitive analysis, buyer persona development, and establishing scalable marketing processes to support growth globally.
- Fintech
- SaaS
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