Customer Success Specialist
- Department
- Customer Success
- Location
- Remote
The Customer Success Specialist focuses on supporting professional soccer teams across North America by integrating and optimizing various sport performance technologies. This includes onboarding clubs to use video analysis tools, wearable GPS devices, and tactical data solutions, ensuring these systems work seamlessly together to improve athlete monitoring and game-day decision making. They act as a bridge between technical data and the coaching staff's tactical needs, helping to align workflows with performance objectives.
Daily responsibilities involve delivering training sessions and presentations to club staff and executives, representing the company at industry events, and collaborating closely with business development teams to maintain client relationships. The role requires anticipating client needs, identifying opportunities to expand product use, and understanding changes within sports organizations that may affect service delivery or revenue.
More at Catapult
Catapult
Remote
Associate Sales Specialist
The Associate Sales Specialist role supports the growth of sports technology products across Southern Europe, the Middle East, and Africa from a remote setting. You will work with regional sales and business development teams to engage professional football organizations, guiding them through the sales cycle of scouting and analysis solutions. Your responsibilities include prospecting new clients, managing sales opportunities, and building relationships with key football stakeholders such as Sporting Directors and Scouts.
- Consumer
Catapult
Melbourne
Product Support Technician (Tactics Coaching)
Product Support
The Product Support Technician located in Melbourne, Australia, supports international clients using Catapult's coaching video solutions. They provide technical troubleshooting, assist with software installation and hardware repairs, and offer remote training to ensure high customer satisfaction. This role requires managing support requests efficiently, updating process documentation, and collaborating closely with engineering teams to validate new software features and maintain smooth support operations across time zones.
- Consumer
Catapult
Melbourne
Senior Firmware Engineer
Engineering
The Senior Firmware Engineer in Melbourne contributes to the design and development of wearable tracking devices for elite sports applications. Responsibilities include firmware development for ARM Cortex platforms, hardware bring-up, wireless communication protocol implementation, and product lifecycle support. The role involves collaboration across engineering disciplines, task tracking, and influencing hardware design while developing firmware solutions for advanced sports performance monitoring technologies.
- Consumer
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