Round Zero

Product Support Technician (Tactics Coaching)

Location
Melbourne

The Product Support Technician located in Melbourne, Australia, supports international clients using Catapult's coaching video solutions. They provide technical troubleshooting, assist with software installation and hardware repairs, and offer remote training to ensure high customer satisfaction. This role requires managing support requests efficiently, updating process documentation, and collaborating closely with engineering teams to validate new software features and maintain smooth support operations across time zones.

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