Customer Support Specialist
- Department
- Customer Success
- Location
- Remote
- Workplace
- Remote
The Customer Support Specialist works remotely from the Philippines covering US and Australian time zones, acting as the primary contact when customers need assistance outside standard hours. Their role includes managing customer communications about bugs and updates, handling user and account configurations, triaging support tickets to distinguish issues, and escalating complex problems to engineering. They ensure a smooth customer experience by providing clear information, managing expectations, and coordinating with customer success and technical teams.
More at Haast
Haast
Sydney
AI Implementation Strategist
Customer Success
The AI Implementation Strategist leads AI deployment projects within enterprise legal and compliance teams. This involves analyzing existing workflows to identify process bottlenecks, designing AI strategies to automate manual tasks, translating legal documents into actionable AI logic, and managing end-to-end project rollout while collaborating with stakeholders across legal, compliance, and marketing teams.
- Media
Haast
Sydney
Senior Full Stack Engineer
Engineering
The Senior Full Stack Engineer in Sydney develops and maintains the AI-powered compliance platform aimed at transforming enterprise legal workflows. They design and implement scalable services and APIs, working closely with the founding team to directly impact enterprise customers by improving compliance review speed and productivity. This role involves making technical decisions on system design and user experience while shaping engineering standards as the company grows.
- Media
Haast
Sydney
Senior Full Stack Engineer - Integrations
Engineering
The Senior Full Stack Engineer - Integrations role in Sydney focuses on building and maintaining integration layers that connect the compliance platform with major enterprise tools like Salesforce, Adobe, and Microsoft ecosystems. The engineer designs and executes integration strategies encompassing APIs, webhooks, and authentication flows to embed AI insights seamlessly into existing workflows. They make crucial decisions on integration patterns and contribute to engineering culture and tooling development.
- Media
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