Customer Success Manager
- Department
- Customer
The Customer Success Manager in this role acts as the primary liaison for enterprise and mid-market financial services customers using a SaaS platform that utilizes AI to detect financial crime and automate verification processes. Responsibilities include managing onboarding and training, maintaining proactive communication, conducting regular business reviews, and monitoring usage metrics to drive adoption and retention. Internally, the manager works closely with sales, product, implementation, and support teams to align customer feedback with product improvements and growth initiatives.
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Fortiro
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- Fintech
- SaaS
Fortiro
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Senior Customer Success Manager
Customer Success
As a Senior Customer Success Manager based in Sydney, you will manage the company’s most complex and highest-value enterprise accounts, acting as a trusted advisor to senior stakeholders. The role involves building deep knowledge of customer goals and success metrics, developing clear success plans, and ensuring ongoing adoption and value realization of the platform. You'll engage regularly with operational and executive teams, proactively monitor customer health to mitigate risks or identify growth opportunities, and coordinate with Sales, Product, and Engineering teams to support renewals and expansions. This position also includes mentoring other team members and establishing best practices within the Customer Success team.
- Fintech
- SaaS
Fortiro
Melbourne
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Marketing
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- Fintech
- SaaS
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