Customer Support Specialist
- Department
- Customer Support
- Location
- Melbourne
- Workplace
- On-site
The Customer Support Specialist role involves onboarding new customers, addressing their issues, and providing feedback to improve a fast-evolving fintech product. This entry-level position offers the chance to make a tangible difference in how businesses manage spending by delivering a strong customer experience. Daily tasks include direct communication with customers and collaboration with internal teams to resolve challenges.
More at Archa
Archa
Melbourne
Account Manager
Sales
This Melbourne-based Account Manager is responsible for managing key managed accounts, focusing on customer retention, adoption, and growth. The role involves partnering with company founders and finance leaders, conducting business reviews and strategic account planning, and collaborating across Sales, Product, Operations, and Marketing to enhance customer outcomes and support scale-up of customer success processes within a dynamic fintech environment.
- Fintech
Archa
Melbourne
Customer Support Team Lead
Customer Support
As a Customer Support Team Lead, you will oversee a team managing business credit card services including card issuance, expense management, and transaction processing. The role requires coordinating team activities to help reduce foreign exchange costs and maximize rewards, ensuring operational efficiency and excellent service delivery.
- Fintech
Archa
Melbourne
Risk Compliance Specialist
Risk & Compliance
The Risk & Compliance Specialist based in Melbourne focuses on managing Anti-Money Laundering/Counter-Terrorism Financing (AML/CTF), fraud prevention, and operational compliance within a growing fintech company. This role involves assessing risks, ensuring adherence to regulatory requirements, and supporting compliance initiatives to safeguard the organization.
- Fintech
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