Round Zero

Technical Account Management Leader

Department
Customer
Location
Remote
Workplace
Remote

The Technical Account Management Leader at Supabase oversees the entire Technical Account Management team, ensuring proactive and effective technical partnership across a portfolio of high-value accounts. The role combines people leadership, including hiring and coaching TAMs, with ownership of coverage models and accountability for technical engagement and escalation management. The leader maintains standards for technical depth and customer communication, coordinating cross-functional efforts to optimize customer outcomes.

Apply ↗

More at Supabase

Related roles

Fortiro

Sydney

Senior Customer Success Manager

Customer

As a Senior Customer Success Manager based in Sydney, you will manage the company’s most complex and highest-value enterprise accounts, acting as a trusted advisor to senior stakeholders. The role involves building deep knowledge of customer goals and success metrics, developing clear success plans, and ensuring ongoing adoption and value realization of the platform. You'll engage regularly with operational and executive teams, proactively monitor customer health to mitigate risks or identify growth opportunities, and coordinate with Sales, Product, and Engineering teams to support renewals and expansions. This position also includes mentoring other team members and establishing best practices within the Customer Success team.

  • Fintech
  • SaaS

Fortiro

Melbourne

Senior Customer Support Engineer (L3)

Customer

The Senior Customer Support Engineer (L3) in Melbourne troubleshoots and resolves advanced technical issues escalated beyond standard support capabilities. Responsibilities include performing in-depth analyses of logs, API interactions, data patterns, and configurations to identify root causes and separate configuration or integration problems from product defects. The engineer applies approved fixes, develops workarounds, advises customers on best practices for platform use, and serves as the technical escalation point to limit Engineering escalations to critical product issues. Additionally, this role contributes to product improvements, documentation, and customer adoption of technical solutions.

  • Fintech
  • SaaS

Bookipi

Remote

AI Automation Specialist

Operations, AI

In this position, you will design and maintain complex automated workflows to streamline marketing operations using advanced AI techniques and automation tools. The role requires working closely with marketing stakeholders to identify bottlenecks and develop scalable solutions that improve productivity and decision-making.

  • AI
  • SaaS