Round Zero

More at Firmus Technologies

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Senior Technical Program Manager

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Based in Sydney, the Senior Technical Program Manager is responsible for overseeing large-scale technical initiatives, collaborating extensively with engineering and product teams. Their day-to-day work involves planning, monitoring progress, solving impediments, and facilitating clear communication between teams to drive successful project outcomes.

Fortiro

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Senior Customer Success Manager

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As a Senior Customer Success Manager based in Sydney, you will manage the company’s most complex and highest-value enterprise accounts, acting as a trusted advisor to senior stakeholders. The role involves building deep knowledge of customer goals and success metrics, developing clear success plans, and ensuring ongoing adoption and value realization of the platform. You'll engage regularly with operational and executive teams, proactively monitor customer health to mitigate risks or identify growth opportunities, and coordinate with Sales, Product, and Engineering teams to support renewals and expansions. This position also includes mentoring other team members and establishing best practices within the Customer Success team.

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Fortiro

Sydney

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The Customer Marketing Manager at Fortiro leads the strategy and execution of marketing initiatives aimed at deepening engagement with existing enterprise customers. You collaborate with Sales and Customer Success teams to identify key accounts and stakeholders, implementing targeted Account-Based Marketing campaigns that broaden relationships within client organizations. Responsibilities include crafting tailored communications, developing customer advocacy, supporting product education, and measuring program effectiveness. This role drives commercial growth by uncovering expansion opportunities and building scalable customer marketing foundations.

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