Round Zero

More at Firmus Technologies

Related roles

Pronto Software

Senior Consultant

Consulting

The Senior Consultant in Melbourne leads digital transformation projects by delivering innovative technology solutions to clients. This role requires managing customer engagements, providing expert guidance, and driving the successful implementation of digital initiatives within the consulting team.

  • SaaS

Fortiro

Sydney

Senior Customer Success Manager

Customer

As a Senior Customer Success Manager based in Sydney, you will manage the company’s most complex and highest-value enterprise accounts, acting as a trusted advisor to senior stakeholders. The role involves building deep knowledge of customer goals and success metrics, developing clear success plans, and ensuring ongoing adoption and value realization of the platform. You'll engage regularly with operational and executive teams, proactively monitor customer health to mitigate risks or identify growth opportunities, and coordinate with Sales, Product, and Engineering teams to support renewals and expansions. This position also includes mentoring other team members and establishing best practices within the Customer Success team.

  • Fintech
  • SaaS

Fortiro

Melbourne

Senior Customer Support Engineer (L3)

Engineering

The Senior Customer Support Engineer (L3) in Melbourne troubleshoots and resolves advanced technical issues escalated beyond standard support capabilities. Responsibilities include performing in-depth analyses of logs, API interactions, data patterns, and configurations to identify root causes and separate configuration or integration problems from product defects. The engineer applies approved fixes, develops workarounds, advises customers on best practices for platform use, and serves as the technical escalation point to limit Engineering escalations to critical product issues. Additionally, this role contributes to product improvements, documentation, and customer adoption of technical solutions.

  • Fintech
  • SaaS