Round Zero

More at Firmus Technologies

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Firmus

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Senior AI Infrastructure Engineer, Kubernetes

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The Senior AI Infrastructure Engineer with Kubernetes expertise in Sydney will focus on building and managing scalable AI infrastructure platforms. The role involves integration and customization of Kubernetes to support AI workloads, working alongside platform engineering teams to advance the company’s AI capabilities.

Fortiro

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Senior Customer Success Manager

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As a Senior Customer Success Manager based in Sydney, you will manage the company’s most complex and highest-value enterprise accounts, acting as a trusted advisor to senior stakeholders. The role involves building deep knowledge of customer goals and success metrics, developing clear success plans, and ensuring ongoing adoption and value realization of the platform. You'll engage regularly with operational and executive teams, proactively monitor customer health to mitigate risks or identify growth opportunities, and coordinate with Sales, Product, and Engineering teams to support renewals and expansions. This position also includes mentoring other team members and establishing best practices within the Customer Success team.

  • Fintech
  • SaaS

Fortiro

Melbourne

Senior Customer Support Engineer (L3)

Customer

The Senior Customer Support Engineer (L3) in Melbourne troubleshoots and resolves advanced technical issues escalated beyond standard support capabilities. Responsibilities include performing in-depth analyses of logs, API interactions, data patterns, and configurations to identify root causes and separate configuration or integration problems from product defects. The engineer applies approved fixes, develops workarounds, advises customers on best practices for platform use, and serves as the technical escalation point to limit Engineering escalations to critical product issues. Additionally, this role contributes to product improvements, documentation, and customer adoption of technical solutions.

  • Fintech
  • SaaS