Operations Team Leader
- Department
- Operations
The Operations Team Leader manages daily operational activities across customer service, administration, and reception teams. This role involves using workforce planning, operational data, and reporting tools to enhance productivity, service quality, and business outcomes. Responsibilities include coaching staff, managing resource allocation, driving continuous improvement projects, handling escalations, and supporting digital transformation efforts. The leader works closely with internal stakeholders to improve client and customer experiences while fostering a performance-driven, customer-focused team culture.
More at Sydney Quantum Computing (SQC)
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The Account Director for the Area Sales Office in Australia manages a portfolio of key accounts, focusing on both local and national markets. They develop and implement strategic plans aimed at increasing market share and revenue for Hilton, overseeing both corporate individual business traveler sales and group/event sales. A key part of the role involves handling the RFP process, working closely with clients to secure business opportunities.
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