Manager, Customer Engineering
- Department
- Engineering
- Workplace
- Hybrid
- Skills
As Manager of Customer Engineering, you will lead a team responsible for the technical aspects of pre- and post-sales processes, combining tasks from customer success, technical account management, and solutions engineering. Your role involves overseeing customer health, retention, and expansion by ensuring adequate technical coverage and early risk identification.
You will translate team objectives into actionable assignments, coach engineers on technical and commercial skills, and manage the day-to-day operational rhythm like account reviews and pipeline coordination. Close collaboration with Account Directors is required to align priorities and resolve cross-functional issues. The role also includes hiring and onboarding new talent and driving AI adoption to improve workflows and documentation standards. This position can be based in Sydney or remote in Melbourne.
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