Round Zero

Database Support Engineer

Department
Support
Location
Remote
Workplace
Remote

In this position, the engineer remotely supports advanced technical issues for a Postgres-based development platform within APAC time zones. Day-to-day duties include diagnosing and resolving customer problems across various platform services such as database, auth, storage, and edge functions. The role entails providing proactive consultative advice to optimize customer workloads, escalating bugs with accurate reproduction steps to engineering teams, and communicating effectively with clients. The engineer collaborates asynchronously with internal teams and mentors junior members while suggesting improvements to products and processes based on customer interactions.

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