Customer Benefits & Loyalty Manager
- Department
- Engagement & Retention
The Customer Benefits & Loyalty Manager role centers on developing and managing programs to enhance customer retention and satisfaction across the company's healthtech platforms. Working closely with marketing, customer service, and product teams, this position aims to create value-added benefits and loyalty initiatives that improve overall customer experience.
More at Mable
Mable
Sydney
Business and Process Analyst
Project Management
As a Business and Process Analyst located in Sydney, you will lead requirements gathering and support delivery planning for initiatives aimed at improving aged care services. This role involves analyzing business processes, working with stakeholders to prioritize improvements, and helping to implement changes that empower older Australians to live independently.
- Healthtech
Mable
Clinical Nurse
Clinical
The Clinical Nurse role within HomeMade involves providing telehealth support to older adults living independently. The nurse assesses clinical concerns remotely, offering expert guidance to ensure safety and wellbeing while empowering clients to manage their care plans.
- Healthtech
Mable
Sydney
Contact Centre Manager
Contact Centre
The Contact Centre Manager oversees daily operations of the HomeMade contact centre team to ensure excellent service delivery. They work closely with the Head of Operations and other stakeholders to enhance processes, policies, and the overall customer experience. This role requires using data insights, advocating for customers, and leading the team to meet high-quality, customer-focused goals.
- Healthtech
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The Finance Manager based in Sydney oversees the financial operations and strategy of the organization. This role includes managing budgeting, forecasting, financial reporting, and compliance activities. The Finance Manager works closely with leadership and various departments to ensure accurate financial management and support organizational goals.
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Head of Customer Success
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Reporting remotely from Canada, the Head of Customer Success for North America oversees the customer success function to ensure clients achieve their desired outcomes with the company's digital health solutions. Responsibilities include leading customer success teams, developing retention and engagement strategies, and collaborating with internal stakeholders to incorporate customer feedback into product development and service improvements.
- Healthtech