Round Zero

Client Success Manager

Department
Client Success
Location
Nationwide
Workplace
On-site

The Client Success Manager is responsible for maintaining strong client relationships, addressing client needs, and ensuring satisfaction. This position works within the client success team to support ongoing client engagement and retention strategies.

Apply ↗

More at ConnectOS

Related roles

Stropro

Sydney

Client Success Associate

Client Success

The Client Success Associate in Sydney will engage with potential accredited investors, handling tasks such as prospecting, qualifying leads, and onboarding clients onto the investment platform. This role focuses on client relationship building, ensuring a smooth entry process for investors, and collaborating closely with the team to drive platform growth.

  • Fintech

Sonder

Sydney

Scaled Customer Success – Automation Program Manager

Engineering

The Automation Program Manager will design, implement, and refine automated customer engagement journeys, specifically targeting accounts without dedicated Customer Success Managers. Collaborating with data, product, and customer teams, this role seeks to enhance onboarding, renewal, and health-monitoring processes through data-driven automation, helping improve customer experience at scale. Responsibilities include lifecycle campaign management, experimentation with AI tools, and cross-team coordination to optimize automation effectiveness.

  • Healthtech
  • Impact

Fortiro

Sydney

Senior Customer Success Manager

Customer Success

As a Senior Customer Success Manager based in Sydney, you will manage the company’s most complex and highest-value enterprise accounts, acting as a trusted advisor to senior stakeholders. The role involves building deep knowledge of customer goals and success metrics, developing clear success plans, and ensuring ongoing adoption and value realization of the platform. You'll engage regularly with operational and executive teams, proactively monitor customer health to mitigate risks or identify growth opportunities, and coordinate with Sales, Product, and Engineering teams to support renewals and expansions. This position also includes mentoring other team members and establishing best practices within the Customer Success team.

  • Fintech
  • SaaS