Service Operations Lead
- Department
- Operations
- Workplace
- On-site
- Seniority
- Lead
- Skills
The Service Operations Lead acts as the main contact for service delivery to managed services clients, ensuring that contractual obligations and SLAs are met across a portfolio of clients. The role involves coordinating a matrixed squad of technical specialists to handle daily operational tasks such as incident resolution, work allocation, small projects, and upgrades. Close collaboration with engineering and release management teams is essential to maintain platform stability. The role includes overseeing incident, problem, vulnerability, capacity, and disaster recovery management while monitoring commercial and profitability outcomes to prioritize and resource work effectively.
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