Round Zero

More at Firmus Technologies

Related roles

Firmus

Nationwide

Mechanical Project Engineer

Engineering and Technology

The Mechanical Project Engineer based in Launceston, Tasmania, works on designing and managing engineering projects that contribute to advancements in AI technology. They collaborate with engineering teams to develop sustainable solutions and drive innovation in product development cycles.

Fortiro

Melbourne

Senior Customer Support Engineer (L3)

Customer

The Senior Customer Support Engineer (L3) in Melbourne troubleshoots and resolves advanced technical issues escalated beyond standard support capabilities. Responsibilities include performing in-depth analyses of logs, API interactions, data patterns, and configurations to identify root causes and separate configuration or integration problems from product defects. The engineer applies approved fixes, develops workarounds, advises customers on best practices for platform use, and serves as the technical escalation point to limit Engineering escalations to critical product issues. Additionally, this role contributes to product improvements, documentation, and customer adoption of technical solutions.

  • Fintech
  • SaaS

Fortiro

Melbourne

Technical Support Engineer (L2)

Engineering

The Technical Support Engineer (L2) in Melbourne supports a fintech platform used by banks for fraud detection by managing and resolving platform alerts during scheduled shifts. The role requires investigating issues using cloud monitoring tools, executing runbooks, escalating incidents as needed, and collaborating with other engineers to improve alert handling and automation processes.

  • Fintech
  • SaaS