IT Service Design Lead

Location: Remote
Workplace: Remote
Employment: Contract

An IT Service Design Lead is responsible for ensuring that IT and security changes are effectively designed and adopted across the company. Instead of hands-on technical tasks, this role focuses on coordinating the design, rollout, and user adoption of IT services by collaborating with teams such as Service Operations, Security, and People & Culture. The lead also supports the development of a user-friendly service catalogue, facilitates security awareness initiatives, streamlines employee lifecycle workflows, and coaches junior change coordinators to enhance their effectiveness.

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