Head of Customer
- Department
- Customer
- Location
- Sydney
- Workplace
- On-site
- Skills
The Head of Customer, located in Sydney, leads the global customer organization responsible for the full customer lifecycle including implementation, onboarding, support, success, professional services, and renewals. This role sets the customer strategy, builds scalable operational models, manages commercial outcomes like retention and revenue, and collaborates with product, engineering, sales, and marketing to align customer insights with company growth. Daily activities combine strategic planning with hands-on leadership to optimize customer experience across multiple regions.
More at Fortiro
Fortiro
Sydney
Customer Marketing Manager
Marketing
The Customer Marketing Manager at Fortiro leads the strategy and execution of marketing initiatives aimed at deepening engagement with existing enterprise customers. You collaborate with Sales and Customer Success teams to identify key accounts and stakeholders, implementing targeted Account-Based Marketing campaigns that broaden relationships within client organizations. Responsibilities include crafting tailored communications, developing customer advocacy, supporting product education, and measuring program effectiveness. This role drives commercial growth by uncovering expansion opportunities and building scalable customer marketing foundations.
- Fintech
- SaaS
Fortiro
Sydney
Digital Marketing Manager
Marketing
The Digital Marketing Manager in Sydney leads the development and execution of comprehensive digital marketing strategies targeting growth in Australia and North America. This role involves managing campaigns across SEO, paid media, email, social channels, and website optimization. The manager collaborates with sales, product, creative teams, and agencies to increase qualified leads and improve conversion rates, managing budgets and leveraging data analytics to optimize marketing performance.
- Fintech
- SaaS
Fortiro
Melbourne
Product Manager, Data Platform
Product
The Product Manager for Data Platform drives the technical advancement of Fortiro's fintech SaaS platform, focusing on backend architecture, APIs, data governance, and analytics. They collaborate closely with engineering leads to design scalable, secure systems and use data analytics to inform product investment decisions. This role ensures that data is treated as a core product and that the platform's capabilities are reusable, supporting multiple enterprise clients across regions.
- Fintech
- SaaS
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