Customer Experience Specialist (Voice Team)
- Department
- Customer Experience
- Location
- Melbourne
- Workplace
- On-site
As a Customer Experience Specialist on the Voice Team in Melbourne, you will handle inbound calls and emails, delivering prompt and clear support to customers regarding energy products. Your responsibilities include educating customers on product usage, resolving urgent issues such as power outages, and collaborating with internal teams to ensure a smooth customer journey. This role requires working flexible shifts from Monday to Saturday and supporting continuous improvements in customer service processes.
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