Round Zero

Business Analyst with Complaints/Estates

Department
Business Analysis
Seniority
Senior
Skills
  • Business Analysis
  • Complaints
  • Agile delivery
  • Change management

The Business Analyst will focus on evaluating impacts of transformation initiatives on the complaints business unit. Responsibilities include defining business requirements, supporting Agile delivery teams, conducting impact assessments, designing processes, updating standard operating procedures, and driving business readiness through activities such as training, communications, user acceptance testing, and change management.

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